Terms of use

1. About these terms

InquestIQ is a trading name of Standard Consulting & Training Ltd, a company registered in England and Wales (company number 16912584). Our registered office is 39 Cogley Lane, Bingham, Nottingham NG13 8DE. You can email us at david@standardconsulting.co.uk. In these terms, “we” and “us” means Standard Consulting & Training Ltd.

You accept these terms when you create an account or start a plan. If you use InquestIQ without an account, they apply to that use too.

Some parts apply differently depending on who you are. You’re a business customer if you use InquestIQ for your work, including as a sole practitioner, or if your employer pays. You’re a consumer if you use it for personal reasons, for example to follow the inquest of someone close to you. Consumers have legal rights that these terms don’t take away.

Our privacy notice explains how we use personal data.

2. What InquestIQ is

InquestIQ is a research tool. It collects Prevention of Future Deaths reports that coroners publish on the Courts and Tribunals Judiciary website, tracks whether the organisations they are sent to respond, and links them to inquest-related judgments and other public records.

Some summaries, categories and analysis on InquestIQ are produced with the help of artificial intelligence. They can contain mistakes. Always check the original report or judgment, which we link to, before you rely on it.

InquestIQ is not legal advice, and we are not a law firm. If you need advice about an inquest or a claim, speak to a solicitor or to INQUEST, which advises bereaved families for free.

We are independent. We are not part of, or endorsed by, the Judiciary, the Ministry of Justice, the Chief Coroner or The National Archives.

3. Your account

• You must be 18 or over to create an account.
• Give us accurate details and keep your email address up to date.
• Keep your password to yourself. You are responsible for what happens on your account.
• One account is for one person. A seat on a paid plan can’t be shared, but the team admin can move it to someone else.
• If you think someone else has used your account, change your password and tell us.

4. Plans, trials and payment

Our pricing page shows what each plan includes and costs. Paid plans are charged per seat, meaning per person, and paid in advance, either monthly or yearly. We are not VAT registered, so no VAT is charged.

Plans renew automatically. A monthly plan renews every month and a yearly plan every year, and we take payment from your card on each renewal date until you cancel.

Free trials. New subscribers get a free trial: 14 days for Professional and 30 days for Basic. You need a card to start, but we don’t charge it during the trial. We email you 3 days before the trial ends. If you don’t cancel before it ends, your plan starts and we take the first payment on the day the trial ends. Trials are one per customer.

Payments are handled by Stripe. We never see or store your full card number. If a payment fails, Stripe will try again over the following days. If it still hasn’t been paid after those attempts, the paid features of your plan stop.

Seats and plan changes. To add or remove seats, or to move between plans, email us. Seats added part-way through a billing period are charged for the rest of that period on your next bill. Seats removed give you a credit on your next bill instead.

Price changes. We will email you at least 30 days before a price change affects you. The new price starts at your next renewal after that notice. If you don’t want to pay it, cancel before then.

5. Cancelling

You can cancel at any time from Billing, or by emailing us to say you want to cancel. Your plan keeps working until the end of the period you have paid for. After that it stops, and we won’t charge you again. If you cancel during a free trial, you pay nothing.

Business customers: we don’t refund part of a period you have already paid for.

Consumers: you have 14 days from the day you subscribe to change your mind. If you cancel within those 14 days, we will refund everything you have paid for that subscription, within 14 days of you telling us. You don’t have to give a reason. Telling us by email is enough, or you can use the form below.

6. Using InquestIQ fairly

You must not:

• copy InquestIQ in bulk, scrape it, or use automated tools to download from it, unless we agree in writing;
• republish or pass on the full text of judgments you read on InquestIQ, or use them for text and data mining or to train AI. We show judgments under a licence from The National Archives that doesn’t allow this. You can apply to The National Archives for your own licence;
• resell access to InquestIQ, or share a seat;
• try to get round the free reading limit, our security or other controls;
• use InquestIQ to identify, contact or harass bereaved families or anyone named in a report;
• break the law, or anyone else’s rights, when you use InquestIQ.

You may quote from reports and judgments in your own work, and you may reuse Prevention of Future Deaths reports under the Open Government Licence. Nothing in these terms limits what that licence allows.

7. Things you add to InquestIQ

You may be able to add things to InquestIQ, such as notes and photos of court venues, or documents that support a request to link your account to a relative’s inquest.

You keep ownership of what you add. You give us permission to store it, check it and, where it’s meant to be public, publish it on InquestIQ. We can remove anything that breaks these terms.

Only add things you have the right to share, that are accurate as far as you know, and that don’t name private individuals. We check contributions, sometimes with the help of automated tools, before they go live.

8. Who owns what

Prevention of Future Deaths reports are Crown copyright and published under the Open Government Licence v3.0. Judgments are Crown copyright and come from The National Archives’ Find Case Law service. The InquestIQ website, software, design, data structure and our own analysis belong to us.

9. Accuracy and availability

We work hard to keep InquestIQ accurate and up to date, but we depend on the published sources. Reports can be late, incomplete or corrected after we collect them, and AI-assisted analysis can be wrong. If you spot an error, tell us.

We aim to keep InquestIQ available at all times, but it may be unavailable for maintenance or for reasons outside our control. We may improve or change features. We won’t take away the main features of a paid plan during a period you have paid for. If we ever stop offering a plan, we will give you at least 30 days’ notice and refund any part of a period you have paid for but can’t use.

10. Our responsibility to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn’t allow us to limit.

Consumers: we provide InquestIQ with reasonable care and skill, and as described on our website. If we don’t, you have legal rights, and nothing in these terms affects them. Citizens Advice can tell you more about them. We are responsible for loss you suffer that was a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for business losses.

Business customers: InquestIQ is a research aid, and you are responsible for checking anything you rely on in your work. We are not liable for loss of profit, business, revenue, goodwill or data, or for any indirect or consequential loss. Our total liability to you in any 12 months is limited to what you paid us in the 12 months before the event that caused the claim. If you use InquestIQ for free, it is limited to £100.

11. Suspending or closing accounts

If you seriously or repeatedly break these terms, we may suspend or close your account. Unless the law or a safety concern stops us, we will tell you why first and give you a chance to put things right. If we close a paid account because you broke these terms, we don’t refund the rest of the period.

You can delete your account at any time from your account settings. Our privacy notice explains what happens to your data.

12. Changes to these terms

We may update these terms, for example when the law changes or we add features. The date at the top shows when they last changed. If a change affects you significantly, we will email you at least 30 days before it takes effect. If you don’t accept it, you can cancel before then.

13. Complaints and the law that applies

If you’re unhappy with InquestIQ, please contact us first and we will try to put it right.

These terms are governed by the law of England and Wales, and the courts of England and Wales can deal with any dispute. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.